1. Introduction

FlatPerks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flatperks.com and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy complies with India's Digital Personal Data Protection Act (DPDPA) 2023 and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and contact details (email, phone number)
• Account credentials (encrypted passwords)
• Profile information you provide
• Property search preferences and interests
• Transaction history and reward points

2.2 Automatically Collected Information

We automatically collect:

• Device information (IP address, browser type, device type)
• Usage data (pages visited, time spent, click patterns)
• Location data (approximate location based on IP)
• Cookies and similar tracking technologies

3. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You can manage your cookie preferences at any time by:

• Using our cookie consent banner (appears on first visit)
• Adjusting your browser settings to block or delete cookies
• Using browser privacy/incognito mode
• Opting out of Google Analytics: https://tools.google.com/dlpage/gaoptout

Note: Disabling necessary cookies may affect website functionality.

4. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing transactions and managing rewards
• Sending notifications and updates about your account
• Improving our website and user experience
• Analyzing usage patterns and trends
• Personalizing content and property recommendations
• Complying with legal obligations
• Preventing fraud and ensuring security

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Supabase (authentication), Vercel (hosting), Google (analytics), Microsoft (analytics)
• Business Partners: Real estate developers and brokers (only with your consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

6. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted password storage with bcrypt
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure (Supabase, Vercel)

7. Your Rights (DPDPA 2023)

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured format
• Withdraw Consent: Revoke consent for data processing
• Grievance Redressal: File complaints about data handling

To exercise these rights, contact us at support@flatperks.com

8. Data Retention

We retain your data for:

• Account data: Until account deletion + 90 days for backup
• Transaction records: 7 years (legal requirement)
• Analytics data: 26 months (Google Analytics default)
• Marketing cookies: Up to 1 year or until you opt out

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

10. International Data Transfers

Your data may be transferred to and processed in countries outside India, including:

• United States (Supabase, Google, Microsoft, Vercel)
• European Union (backup servers)

We ensure appropriate safeguards through standard contractual clauses and compliance with international data protection frameworks.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

13. Grievance Officer (DPDPA Requirement)

For grievances related to data protection and privacy: